Getting into the Christmas season, many businesses are bracing for the onslaught of Black Friday, the build-up to Christmas followed by January sales. Throughout this period, separating the urgent issues, such as keeping the orders going out of the door and ensuring the warehouse is operating efficiently, from the important issues, such as marketing for the next sales push, keeping sales channels up to date and maintaining a high level of customer service can be a real problem.
A Cyrane Order Management System can assist by automating many tasks in key business areas.
Sales Channels
A Cyrane system can integrate with many UK sales channels, drawing orders straight into the warehouse for rapid despatch. It will update stock across all channels, preventing oversold positions with the associated risk of de-listing or loss of ranking. It will update order status and consignment details for first-class customer service, and when stock is running low, it can prioritise sales channels to enhance profitability.
Integrating directly with Amazon and eBay REST APIs, the Cyrane order management system can provide all the listing details from its integrated PIM, eliminating the requirement for separate maintenance of each channel. It can also integrate with your own website. With real-time sales reporting by channel, pricing and channel allocation can be managed quickly and accurately, allowing you to optimise sales volumes and profitability.
Warehouse
The wide variety of warehouse management setup options means the Cyrane warehouse management system is both scalable and can be set up to manage differing requirements for warehouse configuration and how products can be picked/ packed and despatched. Paper and wireless warehouse management systems are available with single and multi-storey options, as required. With the ability to take orders directly from sales channels and pick items that can be despatched quickly and efficiently with integration with all major UK carriers and updates of consignment details directly back to the sales channels, customer service issues are kept up to date automatically.
Of course, the items above are urgent issues that must be dealt with immediately to keep customers (and sales channels) happy and maintain the flow of business through the system.
A Cyrane system can also assist with the “Important” issues. The time saved by automating many processes frees up time so a business can operate at higher volumes with the same number of people. With its comprehensive reporting system, it gives managers access to real-time data rather than firefight issues and problems where things slip through. It provides the accuracy to help managers see at a glance what is going on in the business.
Integrating with Sage and Xero accounting systems reduces the load on the accounting system, gives accountants and financial managers all the data they need, and eliminates the need for data re-entry.
Why not initiate a discussion to discuss how a Cyrane Order Management System could make the Christmas season for 2025 event better.
Contact us today!