Order management from multiple sources

Integrate with Multiple E-Commerce Channels

Cyrane’s multi-source order management system facilitates integration with various sales channels, including eBay, Amazon, and Amazon FBA. It enables automatic stock allocation, payment processing, and options for automatic or manual order processing. Additionally, it automates updates for order status, tracking, and customer communication, significantly enhancing customer satisfaction and operational efficiency. Cyrane’s solution is a leader among order management systems for retail, ensuring businesses stay competitive across all sales platforms.

Instant Stock Allocation

With automatic stock allocation, Cyrane prevents overselling, ensures complete visibility of stock status, and provides flexibility for manual adjustments when necessary. These features make Cyrane a powerful order management system for businesses looking to manage stock efficiently while addressing customer service needs.

Full Telesales/Customer Service Order Control

Telesales and customer service plays a critical role in any direct sales business by managing customer inquiries, resolving complaints, and processing orders. Cyrane offers a robust order management system tailored for telesales and customer service teams. It supports trade account and retail customer pricing, integrates offers and media codes, and includes features like customer notes, contact reminders, gift messages, and product personalisation. Cyrane’s order management systems for trade ensure seamless operations for both trade and retail businesses.

Mail Order – Customers Pay Online

Cyrane’s integrated token-based PCI-compliant payment system streamlines payment processing for mail-order and telesales orders. It also supports returns and exchanges, making it a comprehensive order management system for retail and trade businesses alike.

Pro Forma & Quotes

Simplify complex transactions with Cyrane’s order management system, which facilitates pro forma invoices and quotes for trade and retail customers. Adjust pricing, allocate stock, and manage follow-ups through the intuitive dashboard, a hallmark of order management systems for trade.

Personalisation

Cyrane’s order management system enables extensive personalisation options for both mail-order and e-commerce sales. Whether it’s a retail or trade business, Cyrane ensures personalised products are seamlessly integrated into the sales process.

Prompted Upsell and Cross-Sell Opportunities

Increase order values with Cyrane’s advanced promotional tools, which prompt upsells and cross-sells during the order process. This functionality is seamlessly embedded within the multi-source order management system to maximise sales opportunities across channels.

EPOS / Trade Counter Sales

Cyrane’s integrated Retail App is a versatile EPOS system to ensure fast and accurate retail sales and payment processing on the shop floor, at an exhibition or trade show or when in consultation with customers. Staff can access stock availability, product details, and allocate orders to customer accounts or campaigns directly at the point of sale.

For businesses without EPOS, the trade counter order system provides a quick and efficient way to process orders for immediate collection.

Repeat Orders and Copy Orders

Telesales teams can quickly replicate or modify orders using Cyrane’s repeat and copy order functionality. These features, integrated into the multi-source order management system, are especially beneficial for wholesale businesses looking to improve customer satisfaction with streamlined processes.

Installation and Delivery Scheduling

For large items or products requiring installation, Cyrane’s order management system includes tools to coordinate delivery and integrates with external routing and scheduling systems, ensuring a smooth customer experience.

Dynamic Management of Sales Margins and Discounts at POS

Cyrane’s order management system displays margins in real-time, allowing businesses to control discounts and maintain profitability. This feature supports dynamic negotiation with customers, providing flexibility while protecting sales margins, making Cyrane an ideal choice for order management systems for trade and retail businesses.