Many order management systems will process purchase orders on suppliers but drill down to specific details, and things can become much more complex. Examples of this include drop-ship suppliers, where costs, stock levels, and delivery standards can vary, or those who sell through multiple channels.
Product information
The product information management within the Cyrane order management system can not only feed a business’s website but can also integrate with Amazon and eBay APIs to feed information directly into their systems. This allows the management of the three most important channels to most businesses to be operated from a single data entry, giving considerable cost savings on managing these channels.
Prices and stock
Price, stock, and order feeds with sales channels are a given in most business systems, although some systems restrict the user as to the scope of these integrations. Cyrane has 10 existing integrations and is happy to develop links to sales channels that might be important for individual businesses.
Cyrane can, however, take the integration with sales channels to the next level. Not all sales channels have the same commission levels, leading to some providing better profitability than others. In addition, it may be the case that price levels differ across several sales channels, again complicating the profitability issue. Using a rules-based system, the Cyrane order management system can allocate stock to the most profitable channels as stock levels diminish. This ensures maximum sales when stock is fully available, allocating stock across all channels but prioritising the most profitable channels when stock levels drop.
Drop ship
Drop shipping can create a wide range of additional problems for those selling through sales channels, all of which a Cyrane order management system can resolve.
Of course, most systems will feed prices and stock to the sales channels and bring back the order details, but if stock isn’t available from the supplier as anticipated, this can lead to a whole range of problems, customer complaints, and eventually loss of ranking and seller status.
Cyrane can make the process more dependable. Firstly, we can offer the ability (where your suppliers allow it) to upload available stock on a scheduled basis, reducing or eliminating the danger of being oversold. We can also do the same for prices and, if required, automatically apply your required margin as part of the price feed, protecting your profitability. By integrating with suppliers for despatch information, we can provide the full range of data required to complete the transactions automatically.
Individual businesses
Our experience is that all our customers have individual requirements for their particular business. While a robust and established platform is essential, Cyrane’s ability to adapt, modify, and build specific bespoke solutions where required gives our customers considerable efficiency gains and a competitive advantage in complex markets. Contact Cyrane today to discuss what we could do for your business.