Christmas is a pressure point in many of our lives, from family get-togethers to buying presents and perhaps overindulging too much. In a business servicing Christmas demand, it can be even worse. But with the help of an efficient order management system, it can become more manageable in a variety of ways.
Stock management across multiple sale channels.
Managing stock across multiple sales channels is incredibly demanding, with increased and perhaps unpredictable demand. Going oversold isn’t an option, as it will ruin your Christmas business and skew your business at the start of next year, as a loss of ranking positions will seriously damage your marketing. A Cyrane Order Management System will manage stock across multiple sales channels – updating stock not only to preserve your company position but also as stock runs low, directing it to the channels that maximise profitability. By automating this process, your multi-channel order management system will save you time and worry and enhance customer service and profitability.
Warehouse and despatch.
With the ability to send orders directly from multiple sales channels to the warehouse for picking (where appropriate), time is saved, customer service is enhanced, and work is streamlined. Additionally, the versatile Cyrane Order Management System allows setup to suit your products and warehouse arrangements, so paper or Wireless systems, single or multiple warehouses, is no problem. Of course, expansion to meet growing business requirements for the future can be catered for. Integrating with most UK-based carriers, labelling and consignment documentation is produced automatically and communicated to customers and sales channels without delay.
Customer service.
Even the nitty gritty elements of customer service and returns management can be enhanced and improved with the Cyrane Order Management System. The system has a comprehensive suite of customer service features, from notes, reminders, and pre-formatted emails to performing refunds or down prices if required. Returns management processes allow for inspection, grading, resale if appropriate, or disposal if not, whilst perfect stock can be despatched again. These processes protect profitability, enhance customer service and help preserve those top reviews.
Purchase order management.
The Cyrane Order Management System will process purchase orders, giving staff visibility so that expected stock can be presold. Its container and shipping controls ensure that if you are importing stock, the Port costs, agent costs, container and shipping costs, and duty can be accounted for and adjusted as required as they change with demand and work events. This system and the comprehensive reporting systems within the Cyrane order management system produce accurate margin reporting and sales information in real-time, so decision-making is fact-based rather than working from estimates and guesswork.
So, it’s too late to get Santa’s little helper for this year, but why not contact Cyrane for a consultation this year or early next year to ensure that Christmas 2025 goes with a swing?